Build positive relationships and create an environment for the exchange of conflicting or differing ideas in which parties feel equally heard, respected, and unafraid to voice dissenting opinions. Effectively manage conflict and reduce the negative effects of conflict that impact you and your colleagues. In this class we will use The Thomas-Kilmann Conflict Mode Instrument to help participants understand their dominant conflict management style. Learning how to manage and confront difficult situations to reach a win-win outcome will increase a person’s effectiveness and help strengthen relationships.

In this course you will learn about:

• Build positive relationships
• Intervene in conflict appropriately while preserving relationships
• Manage your reactions to conflict
• Employ a variety of conflict management techniques and make conflict productive
• Defuse potential conflict situations

• None

Class size is limited.

In the event that a session is full, a waiting list is available.
To be added to a course waiting list, please click here.