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The Supervisors' Learning Forum
Lunch and Learn

Start Your Day by Learning

Being a supervisor is challenging. Studies have shown that supervisors are most directly responsible for impacting culture and climate, morale, productivity, and employee satisfaction. Today, if you are a supervisor, you can’t afford to be under-prepared. We can help.

This series of seminars offers supervisors a unique opportunity to come together with peers and colleagues, listen to a presentation on a relevant topic, and engage in an open forum Q&A.
Date & Time Location Topic Presenter  

September 24, 2014
9:00 AM - 11:00 AM

Location Change
Center for Tomorrow
North Campus

Creating a Positive Workplace: How Supervisors can Apply the New Research on Happiness

Nancy Lynch, Lynch-Pin Consulting

November 6, 2014
9:00 AM - 11:00 AM
Location Change
Center for Tomorrow
North Campus
Raise the Bar on Customer Service Lori Miller,
Developing Professionals

 

 


The workshop size is limited.

In the event that a session is full, a waiting list is available.
To be added to a course waiting list, please click here.

 

 


September Workshop

Creating a Positive Workplace:
How Supervisors Can Apply the New Research on Happiness

In the past decade or so, there has been an explosion of research on positive psychology, happiness and positive approaches to leadership, culture and change management. There’s evidence that being in a positive frame of mind can improve cognitive ability, creativity and performance. Too much negativity tends to drain energy and confidence, and makes it harder to see alternative solutions to problems. Positive approaches can help generate the focused energy needed to make changes and improve organizational performance.

In this session, we’ll explore a variety of ways that positive psychology has influenced organizational practices, and discuss how to apply these techniques to our own work. We’ll also discuss the “The Happiness Advantage”, leadership behaviors that promote happiness and well-being, and the business case for happiness. In addition, we’ll also investigate overcoming our built in negativity bias.

Our speaker is Nancy Lynch, with over 20 years’ experience in organization development, human resources and leadership development. Through her consulting business, Lynch-Pin Consulting, she provides consulting, training and coaching services in such areas as leadership development, culture, performance management and engagement. She also teaches MBA courses in Leadership, HR and Organization Change and Development.

 

Please note location change:  This workshop will be held in Center for Tomorrow, North Campus

November Workshop

Raise the Bar on Customer Service

Would you like to improve the way in which your staff provides customer service? This program will outline the customer service best practices that are taught on campus through the Customer Service Essentials class and teach you how to support these goals in your department. This program will help you set service standards for your unit, reinforce those standards and give effective feedback to maintain it. Let us help you raise the bar on customer service and gain cooperation from those who interact with your customers the most.

 

Please note location change:  This workshop will be held in Center for Tomorrow, North Campus

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